Shipping policy

Shipping Policy

Last updated: September 2026

Processing Time Orders are processed within 1–3 business days of payment confirmation. During high-volume periods, processing may take up to 5 business days. You'll receive a shipping confirmation email with tracking information once your order is on its way.

Domestic Shipping (Canada) We ship across Canada with delivery typically taking 3–7 business days after dispatch, depending on your location.

Local Pickup (By Arrangement) Local pickup is available and can be arranged in advance. Please contact us before placing your order to coordinate a pickup time and location. Select local pickup at checkout once your arrangement is confirmed.

International Shipping (United States & Beyond) We ship internationally, with most of our orders heading to the United States. International orders are shipped via Standard International or Express carriers depending on the service selected at checkout.

• Standard International: estimated delivery of 7–21 business days
• Express International: estimated delivery of 3–7 business days
• Free shipping on orders over $175 CAD — applied automatically at checkout

Customs, Duties & Taxes International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs authority for estimated costs before ordering. Waypoint Fibreworks is not responsible for delays caused by customs clearance.

Tracking All orders include tracking. You'll receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking information to update after you receive your confirmation.

Lost or Delayed Shipments If your order hasn't arrived within the estimated delivery window, please contact us. We'll do our best to resolve the situation promptly.